Contact

Member Service Lines

Customer Service (main line) 1-800-238-8379 8 a.m. to 5 p.m. Monday - Friday
Metallic Plan Members (Gold, Silver, Bronze and Catastrophic) 1-800-800-4298
(TDD 1-501-502-1458)
8 a.m. to 5 p.m. Monday – Thursday;
8:30 a.m. to 5 p.m. Friday
State/Public School Employees 1-800-482-8416 8 a.m. to 4:30 p.m. Monday - Friday
Federal Employees 1-800-482-6655
(TTY 711)
8 a.m. to 5 p.m. Monday - Friday (Central time), except for holidays.
Medi-Pak Supplement 1-800-238-8379 8 a.m. to 5 p.m. Monday - Friday
Medi-Pak Advantage (HMO) 1-877-349-9335
(TTY 711)
8 a.m. to 8 p.m. Monday to Friday from April 1 to Sept. 30;
8 a.m. to 8 p.m. Monday to Sunday from Oct. 1 to March 31 (Central time)
Medi-Pak Advantage (HMO) Part D Prescription Drug Program 1-888-249-1595
(TTY 711)
Call 24 hours a day; 7 days a week
Medi-Pak Advantage (PFFS) 1-877-233-7022
(TTY 711)
8 a.m. to 8 p.m. Monday to Friday from April 1 to Sept. 30;
8 a.m. to 8 p.m. Monday to Sunday from Oct. 1 to March 31 (Central time)
Medi-Pak Advantage (PFFS) Part D Prescription Drug Program 1-888-249-1556
(TTY 711)
Call 24 hours a day; 7 days a week
Medi-Pak Rx (PDP) 1-866-390-3369
(TTY 711)
8 a.m. to 8 p.m. Monday to Friday from April 1 to Sept. 30;
8 a.m. to 8 p.m. Monday to Sunday from Oct. 1 to March 31 (Central time)
BlueCard® 1-800-880-0918 8 a.m. to 5 p.m. Monday – Thursday;
8:30 a.m. to 5 p.m. Friday
Health Advantage 1-800-843-1329 8 a.m. to 5 p.m. Monday - Friday
BlueAdvantage Administrators of Arkansas 1-888-872-2531