Arkansas Works

Member Information

Know How to Keep Your Plan

NEW FOR JANUARY 2019:

Members ages 19-29 will be required to report beginning in January 2019! Not everyone's work requirement will begin at the same time. Some members will have to start reporting in January. DHS will send you a notice explaining when your work requirement begins.

In 2018, DHS made changes to Arkansas Works. Members ages 30-49 are now required to work, volunteer or do job training for 80 hours per month to keep their plan.

Beginning in January 2019, members aged 19-29 will be required to report. Not everyone's work requirement will begin at the same time. DHS will send you a notice explaining when your work requirement begins.

You or your registered reporter will have to report your work activity on Access Arkansas each month. Members who are exempt will have to report, verify, and periodically update their exemption status. Public computer access is available at these locations. Kiosks will be available in county offices for people who can't access the site via a computer or other device.

You or your registered reporter must report your work activities each month. If you fail to report your work activities for any three months this year, you will lose your Arkansas Works health insurance coverage.

You can combine hours from any of these activities to reach 80 hours each month:

  • Working at a job where you earn money
  • Going to school, job training, vocational or other education program
  • Volunteering in your community (find ways to volunteer at volunteerar.org)
  • Looking for a job on your own or going to free job search training at an Arkansas Workforce Center (you may count up to 39 total hours from job search activities each month)
  • Going to a health education class (you may count up to 20 hours from health education training each month)
  • Meeting the requirements of your SNAP Employment and Training work plan
  • Meeting the requirements of your Department of Workforce Services (DWS) work plan

View our Arkansas Works step-by-step reporting guide [pdf, 3291 KB] .

Link your Arkansas Works account

  • You’ll need to link your current Access Arkansas account to your Arkansas Works reporting account before you begin reporting your work activity.
  • To link your Access Arkansas account you’ll need to provide the reference number provided to you by DHS.
  • Visit arkbluecross.com/reference to find your reference number.

Report your work activity

  • Visit Access Arkansas.
  • Select "Arkansas Works - Report Work Activity / Exemption" (look for the button).
  • Log in to your account. The first time you log in, you will have to create a new account. Be sure to save your account user name and password. You will need them each time you log in.
  • Follow the instructions to report your information.
  • Students will have to report their activity a little differently than other Arkansas Works members.
  • You or your registered reporter can log your hours on Access Arkansas between 7 a.m. – 9 p.m. daily.
  • If you need help reporting your work each month, an Arkansas Blue Cross and Blue Shield representative can act as your registered reporter. We can report your work activity for you every month. For more information about using an Arkansas Blue Cross representative as your registered reporter, please call our customer service team at 1-800-800-4298.
  • Public computer access is available at these locations.

You or your registered reporter must report your hours on your Access Arkansas account before the 5th of each month. Report all of your work, volunteer and job training activities for the previous month. For example, you or your registered reporter would report July work hours before the deadline of August 5. Hours can be logged on Access Arkansas between 7 a.m. – 9 p.m. daily.

If you need help reporting your work each month, an Arkansas Blue Cross and Blue Shield representative can act as your registered reporter. We can report your work activity for you every month. For more information about using an Arkansas Blue Cross representative as your registered reporter, please call our customer service team at 1-800-800-4298.

If you or your registered reporter doesn’t report your work and community engagement hours, you will be non-compliant for the month. If you have three non-compliant months in one calendar year, you will lose your Arkansas Works plan. In other words, if you or your registered reporter doesn’t report your work and community engagement activity three months in a year, you will lose your health insurance coverage for that year. If you lose your plan because of non-compliance, you will not be able to get Arkansas Works coverage back until the following year.

If you need help reporting your work each month, an Arkansas Blue Cross and Blue Shield representative can act as your registered reporter. We can report your work activity for you every month. For more information about using an Arkansas Blue Cross representative as your registered reporter, please call our customer service team at 1-800-800-4298.

The work requirement does not apply to members who are:

  • 50 years old or older
  • Pregnant
  • Disabled (or medically frail)
  • Medically certified as physically or mentally unfit for employment
  • Caring for a person who cannot care for him/herself
  • Have a child under 18 in their home
  • Receiving unemployment benefits
  • Currently in a treatment program for alcoholism or drug addiction
  • Employed or self-employed on a full-time basis (30 hours a week or more)
  • Full-time students in a high school or an institution of higher education

If any of these apply to you, you must report it to DHS to receive an exemption. You may apply for an exemption at Access Arkansas.

If you need help reporting your work each month, an Arkansas Blue Cross and Blue Shield representative can act as your registered reporter. We can report your work activity for you every month. For more information about using an Arkansas Blue Cross representative as your registered reporter, please call our customer service team at 1-800-800-4298.

  • Check your mail often for letters from DHS. Read your mail as soon as your receive it.
  • Please keep any letters or emails you get from DHS.
  • If DHS requests information from you, provide it back to them as quickly as possible.
  • Future notices will be sent by email, so it is also important to give DHS your current email address. You can provide your email address to DHS by calling 1-855-372-1084.
Member service lines Phone number
DHS letters or emails 1-888-987-1200, option 3
Arkansas Works eligibility or help with Access Arkansas 1-855-372-1084
Finding work or developing a work plan 1-855-225-4440
Enrolling in an Arkansas Works plan 1-800-392-2583
Arkansas Works customer service 1-800-800-4298

Member Rewards Card

You can earn rewards as part of the Arkansas Blue Cross Member Rewards Visa® Prepaid Card program by:

  • Visiting your doctor for an annual wellness exam on or after January 1, 2018
  • Reporting your work requirement to DHS three months in a row

To learn more about the Member Rewards Card, please call 1-800-800-4298 or log into My Blueprint.

Check your balance

Need help?

Reporting Your Hours or Exemption

If you need help reporting your work each month, an Arkansas Blue Cross and Blue Shield representative can act as your registered reporter. We can report your work activity for you every month. For more information about using an Arkansas Blue Cross representative as your registered reporter, please call our customer service team at 1-800-800-4298.

Doctor Appointments

Do you need help making a doctor appointment? No problem! You can call us at 1-800-800-4298 between 8 a.m. and 5 p.m. CST, Monday through Friday, to speak with a caring professional who can help you find quality medical care near you.

Social Workers

Arkansas Works plans feature access to Arkansas Blue Cross and Blue Shield social workers.

Our social workers can help you:

  • Find basic resources like food, clothing, shelter, transportation, medication assistance or an emergency shelter
  • Get the right care, services and programs for your specific needs
  • Deal with crisis situations
  • Get referrals for behavioral health assessments, treatment and recovery
  • Work with medical case managers
  • Adjust to new, life-changing chronic illnesses or diagnoses
  • Find support groups
  • Reduce barriers to care
  • Get homelessness resources
  • Report adult abuse and neglect

For help, call our Social Work Services team at 501-688-0765 from 8 a.m. to 5 p.m., Monday – Friday. If you call after 5 p.m., please leave a voicemail and someone will return your call the next business day.