Arkansas Works

Member Information

How to Keep Your Plan

NEW FOR 2019:

Members ages 19-29 will be required to report beginning in 2019! Not everyone's work requirement will begin at the same time. Some members will have to start reporting in January. DHS will send you a notice explaining when your work requirement begins.

Remember! Report Monthly to Keep Your Plan!

NOTE: If you fail to report your work activities for any three months this year, you will lose your Arkansas Works health insurance coverage.

In 2018, DHS made changes to Arkansas Works. Members ages 19-49 are now required to work, volunteer or do job training for 80 hours per month or report and verify an exemption to keep their plan.

If you fail to report your work activities for any three months this year, you will lose your Arkansas Works health insurance coverage. If you lose your plan because of non-compliance, you will not be able to get Arkansas Works coverage back until the following year.

Members aged 19-49 are required to report each month. The work requirement does not apply to members who are:

  • 50 years old or older
  • Pregnant
  • Disabled (or medically frail)
  • Medically certified as physically or mentally unfit for employment
  • Caring for a person who cannot care for him/herself
  • Have a child under 18 in their home
  • Receiving unemployment benefits
  • Currently in a treatment program for alcoholism or drug addiction
  • Employed or self-employed on a full-time basis (30 hours a week or more)
  • Full-time students in a high school or an institution of higher education

If any of these apply to you, you must report it to DHS to receive an exemption. You may apply for an exemption at Access Arkansas or by calling (855) 372-1084 between 7 a.m. to 9 p.m. daily.

You can combine hours from any of these activities to reach 80 hours each month:

  • Working at a job where you earn money.
  • Going to school, job training, vocational or other education program.
  • Volunteering in your community (find ways to volunteer at volunteerar.org).
  • Looking for a job on your own or going to free job search training at an Arkansas Workforce Center (you may count up to 39 total hours from job search activities each month).
  • Going to a health education class (you may count up to 20 hours from health education training each month).
  • Meeting the requirements of your SNAP Employment and Training work plan.
  • Meeting the requirements of your Department of Workforce Services (DWS) work plan.

Report by calling (855) 372-1084. Be sure to call in between 7 a.m. and 9 p.m.

Designate a registered reporter. To set up an Arkansas Blue Cross and Blue Shield representative to report for you, call our customer service team at 1-800-800-4298.

Report online on Access Arkansas by following these directions.

You or your registered reporter must report your hours before the 5th of each month on Access Arkansas between 7 a.m. – 9 p.m. daily or by calling (855) 372-1084 between 7 a.m. to 9 p.m daily.

Report all of your work, volunteer and job training activities for the previous month. For example, you or your registered reporter would report July work hours before the deadline of August 5.

Find Reference Number & Status
Call us

1-800-800-4298

Email us

exchangecustomerservice@arkbluecross.com

DHS Arkansas Works Hub
DHS Help Line

1-855-372-1084

Find Work or Develop a Work Plan

1-855-225-4440

Enrolling in an Arkansas Works Plan

1-800-392-2583

Member Rewards Card

You can earn rewards as part of the Arkansas Blue Cross Member Rewards Visa® Prepaid Card program by:

  • Visiting your doctor for an annual wellness exam on or after January 1, 2018
  • Reporting your work requirement to DHS three months in a row

To learn more about the Member Rewards Card, please call 1-800-800-4298 or log into My Blueprint.

Check your balance

Need help?

Call us

1-800-800-4298

Email us

exchangecustomerservice@arkbluecross.com

DHS Help Line

1-855-372-1084

Find Work or Develop a Work Plan

1-855-225-4440

Enrolling in an Arkansas Works Plan

1-800-392-2583

Good news! If you are an Arkansas Blue Cross and Blue Shield Arkansas Works member, we can report your work activity for you. Just call us at 1-800-800-4298, Monday – Friday, 8 a.m. to 4:30 p.m. and ask us to be your registered reporter.

Do you need help making a doctor appointment? No problem! You can call us at 1-800-800-4298 between 8 a.m. and 5 p.m. CST, Monday through Friday, to speak with a caring professional who can help you find quality medical care near you.

You may be eligible for free diabetic blood sugar testing supplies [pdf, 1130 KB] . We encourage our diabetic members to perform blood sugar testing — as prescribed by your physician — by offering a blood glucose testing supply benefit. For more information, call 1-800-686-2609 or visit the diabetes education program page.

Arkansas Works plans feature access to Arkansas Blue Cross and Blue Shield social workers.

Our social workers can help you:

  • Find basic resources like food, clothing, shelter, transportation, medication assistance or an emergency shelter
  • Get the right care, services and programs for your specific needs
  • Deal with crisis situations
  • Get referrals for behavioral health assessments, treatment and recovery
  • Work with medical case managers
  • Adjust to new, life-changing chronic illnesses or diagnoses
  • Find support groups
  • Reduce barriers to care
  • Get homelessness resources
  • Report adult abuse and neglect

For help, call our Social Work Services team at 501-688-0765 from 8 a.m. to 5 p.m., Monday – Friday. If you call after 5 p.m., please leave a voicemail and someone will return your call the next business day.