Arkansas Blue Cross and Blue Shield and its affiliates (including HMO Partners, Inc. d/b/a Health Advantage) understand how important it is to keep your private information just that — private. Because of the nature of our business, we must collect some personal information from our members, but we also are committed to maintaining, securing and protecting that information.
Arkansas Blue Cross and its affiliates only compile information necessary for us to provide the services that you, our member, request from us and to administer your business. We collect nonpublic personal financial information (defined as any information that can be tied back to a specific person and is gathered by any source that is not publicly available) about our members from:
Arkansas Blue Cross and its affiliates do not disclose, and do not wish to reserve the right to disclose, nonpublic personal information about you to our affiliates or other parties except as permitted or required by law. Examples of instances in which Arkansas Blue Cross and its affiliates may provide personally-identifiable information about your employees (including but not limited to name, postal and email addresses, telephone numbers, and related nonpublic financial information) to affiliates or other third parties are:
Arkansas Blue Cross and its affiliates use various security mechanisms to protect your personal data including electronic and physical measures as well as company policies that limit employee access to non-public personal financial information. Improper access and use of confidential information by an Arkansas Blue Cross employee can result in disciplinary action up to and including termination of employment.
Arkansas Blue Cross and its affiliates recognize and respect the privacy concerns of potential, current and former customers. Arkansas Blue Cross and its affiliates are committed to safeguarding this information. This Financial Information Privacy Notice is provided for informational purposes and will be updated and distributed as required by law. It is also available on our website at arkansasbluecross.com or from our Customer Service Call Centers. Our Customer Service Call Centers are open from 8 a.m. to 4:30 p.m., Central time, Monday through Friday.
Arkansas Blue Cross — 1-800-238-8379
Health Advantage — 1-800-843-1329
Self-funded group members should call Customer Service
using the toll-free telephone number on their ID card.
Arkansas Blue Cross and Blue Shield is an Independent Licensee of the Blue Cross and Blue Shield Association and is licensed to offer health plans in all 75 counties of Arkansas.
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